Telco-Agentics

Cut costs, save resources, and free your workforce from the mundane with tailored automation solutions.

Does your organization face these challenges?

Processes such as network management, order fulfilment, and provisioning can drain time and resources, leading to declining customer retention and loyalty.

Errors and inefficiencies

Repetitive tasks are time-consuming and error-prone, increasing costs and reducing overall efficiency.

Difficulty in scaling automation

Integrating automation with existing systems can be challenging, making it hard to achieve desired business goals.

Outdated back-office systems

While front-office processes are becoming digitized, back-office operations often lag behind, resulting in slow, costly, and error-prone transactions that diminish service quality and customer satisfaction.

Underutilized resources

Is your top talent stuck on repetitive tasks instead of focusing on meaningful work?

Unsatisfactory technology services partners

Most automation services providers adopt a one-size-fits-all approach and lack telco-specific experience, hindering their ability to deliver customized solutions that align with your operations.

Our automation services

We provide comprehensive end-to-end automation services to telcos, guiding you through every stage from consultation to after-sales support:

Process Evaluation

A thorough evaluation of your automation processes is essential for setting benchmarks that gauge implementation efficiency and ensure optimal outcomes. Our team of expert consultants and business analysts collaboratively assess your requirements, evaluating processes and determining their feasibility. This strategic evaluation enables your organization to prioritize automation goals effectively, saving valuable resources and preventing unnecessary expenditure.

Development

Our in-house automation development reflects the exceptional capabilities of our skilled developers, who have a proven track record of delivering robust solutions across diverse sectors. With expertise in specific domains, our developers bring specialized knowledge that ensures tailored and high-performing automation solutions. Partner with us to unlock the full potential of automation and drive your business toward increased productivity and operational excellence.

After Sales Support

Our comprehensive after-sales support ensures that your automation journey remains seamless and efficient even after the initial implementation. With a dedicated team of experts, we provide continuous technical support, prompt troubleshooting, bug fixes, and regular software updates to keep your automation solution performing at its best. Trust our reliable after-sales support to ensure a hassle-free experience, empowering you to maximize the long-term benefits of automation.

Horizontals in Telco-Agentics

M.M. offers Telco-Agentics, a suite of automation solutions designed to digitize Network Operations Centers (NOCs), IT operations, and contact centers. By streamlining processes and integrating advanced automation, Telco-Agentics improves operational efficiency and responsiveness in these critical areas.

Use Cases

Customer Service Status Retrieval

60% decrease in average handling time. 90% error reduction.

Repeated Calls

50% decrease in average call duration. 90% improved customer experience.

Cessation Request Through IA Bots

60% FTE reduction. 70% Decrease in cessation request errors. 75% Reduction in compliance and regulatory fines.

Order Fallouts Management Through IA Bots

60% FTE reduction. 70% decrease in cessation request errors. 75% reduction in compliance and regulatory ﬁnes.

Automated Network Inventory Reconciliation

60% FTE reduction. 70% decrease in cessation request errors.

Purchase Order Processing Through IA Bots

80% decrease in average handling time. 90% error reduction.

HR Onboarding/Offboarding Process (R2R)

50% FTE reduction. 90% decrease in average handling time.

Complaint Management

BOT has replaced 7 FTEs by a single BOT for this process. Turn-around time (TAT) for each ticket now reduced to 20-25 seconds.

NOC/SOC Monitoring

Intelligent bots will reduce the manual handling time of NOC’s continuous monitoring process signiﬁcantly. Error reduction more than 90%.

Aggregation Of SIEM Event Logs

Information Security department received all its event notiﬁcations on one dashboard. Data aggregation together with correlations helped the Information Security department in distinguishing between real threats and assign tasks accordingly.

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Why Choose M.M.

Uncertainty over ROl

The effects of new technologies on existing systems can be difficult to predict and, thus, calculate an accurate ROI.

Our Solution

We offer end-to-end assistance in developing intelligent automation programs for telcos across several verticals with our services ranging from our Digital Delivery Center (DDC) to our managed services.

Assessment Service

To pre-determine ROI of RPA Implementation.

Consulting Services

Automation consulting services from our experts to optimize your processes leading to minimal bot count.

Development and Implementation

Automation development and implementation services from combining digital technologies to implementing unattended/attended bots.

Support

Automation support & managed services for continued optimization of your program.

Experience

A decade’s worth of experience in digitalization in industry specific use cases.

Expertise

Expert team of certified RPA professionals that understand your frontend/backend processes.

Flexibility

Several commercial models available and we are open to explore new ways to work better together.

Support

Dedicated project management and support throughout the entire RPA journey, from planning to deployment and beyond.

Proven Track Record

Proven track record of successful RPA projects across a wide range of industries including:

Telecom
Fintech
BFSI
Food & Beverages
Oil & Gas
Power & Utility

Partnerships

Partnerships and 20+ certifications with top-tier RPA platforms like:

UiPath
Automation Anywhere
Blue Prism
Nintex
Autosphere

Multiple Systems

Vast experience on top tier systems including:

UiPath Professional Services

Power up your RPA projects with our UiPath Professional Services. Don’t let resource and expertise constraints hinder your delivery. Our services are designed to ensure your RPA projects succeed, no matter the scale or complexity. Say goodbye to delivery issues and unlock the full potential of UiPath with our expert assistance.

RPA Project Management
RPA Business Analysis
RPA Solution Architecture
Process Discovery and Audit
P.O.C
RPA Development
UAT and Review
Deployment and Scaling
Knowledge and Training Transfer

UiPath Managed Services

Enhance your RPA project maintenance with our UiPath Managed Services. We seamlessly integrate with your team, providing the additional support you need to ensure the continued success of your delivered RPA project. Consider us an extension of your team, dedicated to keeping your automation initiatives running smoothly.

Hire UiPath
Developers

Rapidly accelerate your automation journey with dedicated, UiPath-certified developers, business analysts, and solution architects. Get help implementing custom RPA solutions, augment your existing team, and maintain and scale your RPA program.