How the RPA-chatbot combination transforms customer service
Chatbots and Robotic Process Automation (RPA) have been some of the key technologies for any enterprise\’s digital transformation. Now that both technologies have matured, enterprises
Dissecting the Major RPA Challenges
An alarming 30-50% of initial Robotic Process Automation (RPA) projects fail, according to a report by EY. Despite RPA’s potential and numerous successful cases, why
How to Identify RPA Opportunities in Your Organization
The global robotic process automation (RPA) market is expected to reach a value of $17.43 billion by 2028, according to a recent report by SkyQuest.
M.M. to showcase innovative intelligent automation and 5G solutions at MWC Barcelona 2023
M.M. will be participating at the Mobile World Congress (MWC) in Barcelona, taking place from February 27th to March 2nd, 2023. This year\’s theme- ‘Velocity’, aligns perfectly
Is VAS (Value-Added Services) in Telecom Really Dead?
For many, it appeared as though the advent of 5G was the death knell for value-added services (VAS). Over The Top (OTT) providers and third-party
Mercurial Minds Partners with Nintex to Enhance Digital Transformation Solutions
Mercurial Minds (M.M.) is excited to announce a strategic partnership with Nintex, a market leader in end-to-end process intelligence and workflow automation. This partnership will
An Actionable Guide to Telecom Customer Experience Management
The current age of hyper-globalization has brought extreme competition and connectedness, making customer experience management key to staying competitive and relevant. As an industry, telecommunications
M.M. completes its participation in another successful MWC.
Las Vagas Convention Centre was a hub of interaction from 28th to 30th September. As thousands of visitors made it to this year\’s event, M.M.
M.M. at MWC 2022 Las Vagas- “North America’s Most Influential Connectivity Event”
M.M. is pleased to announce its participation at Mobile World Congress (MWC) 2022, Las Vagas. The event will be held on September 28 – 30,
M.M. strengthens partnership with Telenor by providing Samsung Knox services.
In an effort to support Telenor’s digitization, particularly in the Asian region, M.M. is proud to announce a joint venture that falls in line with Telenor’s
What is Manual Software Quality Assurance and Why Is It Important for Digitalization?
In 2020, poor software quality cost organizations in the USA $2.8 trillion. Hence, quality assurance must not be an afterthought, but an integral part of
How to Make Chatbot Implementation a Success
What are the challenges of implementing chatbots for enterprise? Conversational AI chatbots handle larger volumes and more complex queries. This is due to the nature
Enterprise Chatbots are Essential for Improved Customer Service Experience
Chatbots are part of a larger digital transformation initiative that is ushering in a new era of superior customer experience. Today\’s consumers demand greater personalization,
How Customization Enhances RPA Delivery
Digitalization, Digitization and Digital Transformation were the buzzwords in tech at the start of the 21st Century. And even though these terms may mean different
Getting Your Digitalization Going- 7 Insights
Making sure your relationships are ready to take on a change is as important as the change you seek. In 2005, Professor Robert Kaplan and
M.M. Will be Participating in Mobile World Congress (MWC) 2022
Presenting our award-winning RPA platform- Autosphere, M.M. will once again participate in the most important global event for the mobile and communication industry, the #MWC22.
M.M. at LEAP 2022
M.M. participated in this year’s LEAP Riyad from 1st to 3rd February. M.M. used the opportunity to showcase Robotic Process Automation (RPA), Chatbots and other
7 Benefits of Digital Transformation for Employees
Digital transformation helps employees collaborate more effectively, serve customers better, and deliver more value to organizations.
Five Best Practices for Digital Transformation Projects
Digital transformation is essential for companies in order for them to compete in the future marketplace. Long established companies need digital transformation technologies to experience exponential growth.
Regional First – HBL Facebook Chatbot
As part of its digital journey, Habib Bank Limited (HBL) has successfully launched the first Facebook Natural Language Understanding (NLU) chatbot with regional language capabilities. CEO
Chat Bot – Top Trends 2022
Intelligent chatbots are widely being adopted across all types of companies. Since their birth, with innovative but simple use, chatbots have evolved. You can rely on these chatbots now more than ever.
In the years ahead, we can confidently say that chatbots will become a permanent feature for all kinds of companies.
Autosphere grabs another Gold Award!
M.M. is honored to announce that its flagship Robotic Process Automation product “Autosphere” won a Gold Award in “ICT Services” under Business Services at the
What are the Top 5 Digital Trends for 2022?
Acceleration for change has led to innovations. Comfort in technology is growing for non-technical companies and tech giants are making bigger leaps. With these in mind, we want to present the top digital trends for 2022.
Will Marketers Use AI to Engage with Each Customer?
“The use of artificial intelligence in business operations and practices has become a necessary rite of passage into the 21st century. 47% of digitally mature
The “Experience Economy” is already here: Are we ready yet?
Today’s consumers are evolving. We are living in the midst of the, “Experience Economy”. Consumers look for experience as well as product. Imagine a customer walking into a coffee shop to get a cup
Autosphere: Now Available On Microsoft Azure
M.M. is proud to announce that our flagship RPA product Autosphere is now on the Microsoft commercial marketplace: Microsoft Azure. M.M. is aiming to launch
M.M. bags two gold awards at P@SHA 17th Annual Awards 2021
M.M. is proud to announce that Autosphere, our Robotic Process Automation (RPA) platform, won two of the most prestigious P@SHA ICT Awards. These awards bestow
M.M. takes off for Los Angeles, USA for #MWCLA21
After participating in MWC Barcelona 2021, which was a huge success, we are excited to announce that M.M. will be participating in MWC Los Angeles
M.M. CEO begins a new journey after building a multi-million dollar company.
Taimur Khalid led M.M. since its inception. He co-founded the company in 2013, which now operates globally, with offices in the US, UK, UAE, and
How Digitalisation Amplifies Business Growth
“The impact is transformative over a period of time- if done correctly” Saad Khalid (CIO, M.M) Organisations seek to grow. The formula for growth is
Embarking on Robotic Process Automation (RPA)
The COVID pandemic has accelerated the digital transformation and automation drive. Having interacted with clients across Pakistan, the wider MEA region and Europe, the starting
Common Doubts – Digital Transformation
“The biggest part of our digital transformation is changing the way we think.” — Simeon Preston, Bupa. Digitalisation is no longer an option for business. It’s
Autosphere’s Intelligent Document Processing (IDP) Service – AutoIDP
Most Robotic Process Automation (RPA) platforms are designed to automate the processes with structured data as input, derived from a structured source like a spreadsheet
Digital Transformation is the Only Option for Businesses today.
It would not be an understatement to say Covid-19 has changed the world that we are living in today. While the crisis is still going
Salesforce joins hands with M.M.
We take pride in announcing that M.M. and Salesforces have signed a consulting partnership agreement. The purpose is to provide Salesforce services to our clients
#MWC 21
A Vision for Digital Enablement Transforming the Global Telecom Industry Through AutomationFrom the beginning, M.M. is focused on developing solutions for telecom operators. Since its
Accelerate your Robotic Process Automation Journey with Autosphere
Robotic process automation is designed and implemented to replace repetitive and boring clerical task performed by humans, with a virtual workforce. RPA aims to takeover
Staffing Redefined
Human resource act as a catalyst for any business and no company can scale without their workforce. Diverse workforce in any facility can raise the
HR chatbot from M.M. set to take quality of life at HBL to new levels
At M.M. we have been providing world-class organizations with cutting-edge technology since 2013. This time, we joined hands with HBL, the largest domestic, corporate and
Uber – working to improve rider and driver safety
Rider and driver safety has always been of paramount importance at Uber. Uber has been searching for ways to improve ride safety and identified video
MWC- Insights for 2021 from Taimur Khalid CEO of Mercurial Minds
The Mobile World Congress (MWC) 2021 took place on Monday June 28 to Thursday, July 1 in Barcelona. Hailed as the world\’s biggest mobile event of
