Automation is the re-engineering of processes to employ a minimal amount of human intervention using machines, technology, or systems. Automation aims to reduce manual labour and error-prone processes while increasing
A little over 50% of consumers abandon brands after just one bad experience, meaning the stakes to deliver exceptional customer experiences are higher than ever. Naturally, customer service plays a
Know Your Client (KYC) is a vital compliance measure not only in the FinTech sector, but also in finance-adjacent industries (like telecommunications) that need to authenticate client identities and gain insight
A little over 50% of consumers abandon brands after just one bad experience, meaning the stakes to deliver exceptional customer experiences are higher than ever.
How your business manages its accounts payable processes (AP) can directly influence your cash flow; successful AP management means you’re not paying late fees or
Learn about deploying RPA for cybersecurity, mitigating risks, and practical RPA use cases to enhance enterprise security.
RPA training is necessary to guide your workforce through the transformational change that follows automation. To understand why, let’s consider the history of the technological
While we can all agree that automation is here to improve the way we work, there are different ways to achieve this goal – even
Enterprises may consider business process outsourcing (BPO) as a means of reducing costs, improving efficiency, and gaining immediate access to specialized talent. It’s not uncommon
M.M. is delighted to announce the expansion of our automation services into the dynamic North American market. Building upon our successful partnership with UiPath in
In the era of digitalization, Robotic Process Automation (RPA) has emerged as a transformative power, offering businesses the means to enhance efficiency and streamline operations. Yet, the journey to successful RPA adoption is not devoid of challenges.
Chatbots and Robotic Process Automation (RPA) have been some of the key technologies for any enterprise\’s digital transformation. Now that both technologies have matured, enterprises
The global robotic process automation (RPA) market is expected to reach a value of $17.43 billion by 2028, according to a recent report by SkyQuest.
M.M. will be participating at the Mobile World Congress (MWC) in Barcelona, taking place from February 27th to March 2nd, 2023. This year\’s theme- ‘Velocity’, aligns perfectly
For many, it appeared as though the advent of 5G was the death knell for value-added services (VAS). Over The Top (OTT) providers and third-party
Mercurial Minds (M.M.) is excited to announce a strategic partnership with Nintex, a market leader in end-to-end process intelligence and workflow automation. This partnership will
The current age of hyper-globalization has brought extreme competition and connectedness, making customer experience management key to staying competitive and relevant. As an industry, telecommunications
Las Vagas Convention Centre was a hub of interaction from 28th to 30th September. As thousands of visitors made it to this year\’s event, M.M.
M.M. is pleased to announce its participation at Mobile World Congress (MWC) 2022, Las Vagas. The event will be held on September 28 – 30,
In an effort to support Telenor’s digitization, particularly in the Asian region, M.M. is proud to announce a joint venture that falls in line with Telenor’s
In 2020, poor software quality cost organizations in the USA $2.8 trillion. Hence, quality assurance must not be an afterthought, but an integral part of
Chatbots are part of a larger digital transformation initiative that is ushering in a new era of superior customer experience. Today\’s consumers demand greater personalization,
Presenting our award-winning RPA platform- Autosphere, M.M. will once again participate in the most important global event for the mobile and communication industry, the #MWC22.
Digital transformation helps employees collaborate more effectively, serve customers better, and deliver more value to organizations.
Digital transformation is essential for companies in order for them to compete in the future marketplace. Long established companies need digital transformation technologies to experience exponential growth.
Intelligent chatbots are widely being adopted across all types of companies. Since their birth, with innovative but simple use, chatbots have evolved. You can rely on these chatbots now more than ever.
In the years ahead, we can confidently say that chatbots will become a permanent feature for all kinds of companies.
“The use of artificial intelligence in business operations and practices has become a necessary rite of passage into the 21st century. 47% of digitally mature
Today’s consumers are evolving. We are living in the midst of the, “Experience Economy”. Consumers look for experience as well as product. Imagine a customer walking into a coffee shop to get a cup
M.M. is proud to announce that Autosphere, our Robotic Process Automation (RPA) platform, won two of the most prestigious P@SHA ICT Awards. These awards bestow
Taimur Khalid led M.M. since its inception. He co-founded the company in 2013, which now operates globally, with offices in the US, UK, UAE, and
Most Robotic Process Automation (RPA) platforms are designed to automate the processes with structured data as input, derived from a structured source like a spreadsheet
It would not be an understatement to say Covid-19 has changed the world that we are living in today. While the crisis is still going
Robotic process automation is designed and implemented to replace repetitive and boring clerical task performed by humans, with a virtual workforce. RPA aims to takeover
At M.M. we have been providing world-class organizations with cutting-edge technology since 2013. This time, we joined hands with HBL, the largest domestic, corporate and
The Mobile World Congress (MWC) 2021 took place on Monday June 28 to Thursday, July 1 in Barcelona. Hailed as the world\’s biggest mobile event of