Robotic Process Automation

Reduce costs, save resources and free your workforce from the mundane with tailored RPA services.

Does your organization face these challenges?

Many processes, such as network management, order fulfilment, and provisioning, are complex and time consuming, which plays a major role in declining customer retention and loyalty.

Repetitive tasks are time-consuming, error-prone and resource intensive, leading to increased costs and reduced efficiency.

Organizations may find it difficult to integrate RPA with their existing systems and processes, which can make it difficult to achieve the desired business goals.

Front-office processes are becoming digitized, and back-office operations struggle to keep up, leading to issues with slow, costly & error-prone analog transactions resulting in poor-quality services and dissatisfied customers.

Is your best talent wasting time on mundane, repetitive tasks instead of focusing on meaningful work?

Most RPA services providers take a one-size-fits-all approach, and lack industry-specific experience relevant to your business. This means they’ll struggle to provide tailored RPA solutions that reflect the way your organization operates. 

Our Solution - RPA Professional Services

M.M. provides UiPath-professional services to businesses across North America to help you reduce costs, improve efficiency, and scale your operations. Our team of UiPath Certified developers and business analysts are highly experienced in the complexities of automation. With over a decade of experience in driving successful digital transformation initiatives, we’re committed to delivering services tailored to your needs.

Consultation

With a wealth of experience spanning multiple verticals and horizontals, our expert automation consultants have successfully undertaken diverse engagements. Backed by powerful accelerators, we can rapidly propel your automation journey, ensuring a streamlined and efficient process. From understanding your unique business needs to implement top-notch Robotic Process Automation, we're here to deliver exceptional results.

Process Evaluation

A comprehensive automation process evaluation is crucial for your business as it sets the benchmark to gauge implementation efficiency, ensuring optimal outcomes. Our team of expert consultants and business analysts collaboratively delve into your requirements, meticulously evaluating processes and determining their feasibility. This strategic evaluation enables your company to prioritize automation goals effectively, saving valuable resources and preventing unnecessary expenditure.

P.O.C

Our automation Proof of Concept (POC) sets the tone for your organization's transformative journey by showcasing the potential benefits of automation. It establishes a visible baseline that resonates with all stakeholders, providing a tangible demonstration of BPA's value and impact. With our experienced consultants leading the way, our POC stands out by delivering value propositions that exceed expectations, ensuring a seamless transition towards large-scale implementation.

Development

Our in-house BPA development is a testament to the exceptional capabilities of our skilled developers, who have a proven track record of delivering robust solutions across diverse verticals and horizontals. With expertise in specific domains, our developers bring specialized knowledge that ensures tailored and high-performing automation solutions. Partner with us to unlock the full potential of automation and propel your business towards increased productivity and operational excellence.

Quality Assurance

Our robust BPA Quality Assurance (QA) mechanism acts as a shield against real-time integration issues during deployment, saving valuable time and resources. Our multi-layered QA checks are designed to significantly reduce potential problems, ensuring a seamless and efficient implementation process. With our stringent criteria, we ensure that our QAs possess expert-level automation development experience, guaranteeing top-notch quality in every aspect of your automation journey.

Deployment

Our vast deployment experience ensures a seamless deployment process, addressing critical challenges such as system compatibility, security concerns, scalability, change management, governance, and compliance. With meticulous monitoring and maintenance, we guarantee that your automation solutions perform flawlessly, allowing you to maximize efficiency and unlock the full potential of BPA while maintaining data integrity and regulatory compliance.

Hypercare

Our Hypercare service offers a seamless transition post-deployment, ensuring the ongoing functionality and performance of your recent BPA implementation. With close monitoring and rapid response, we proactively address real-time challenges, providing immediate resolutions to maintain a smooth and efficient automation environment. Our Hypercare services provide dedicated support and optimize your automation deployment for sustained success.

After Sales Support

Our comprehensive BPA After Sales Support ensures that your automation journey remains seamless and efficient even after the initial implementation. With a dedicated team of experts, we provide continuous technical support, prompt troubleshooting, bug fixes, and regular software updates to keep your automation solution at its peak performance. Trust our reliable After Sales Support to ensure a smooth and hassle-free experience, empowering you to maximize the benefits of automation in the long run.

Use Cases

Customer Service Status Retrieval
60% decrease in average handling time. 90% error reduction.
Repeated Calls
50% decrease in average call duration. 90% improved customer experience.
Cessation Request Through IA Bots
60% FTE reduction. 70% Decrease in cessation request errors. 75% Reduction in compliance and regulatory fines.
Order Fallouts Management Through IA Bots
60% FTE reduction. 70% decrease in cessation request errors. 75% reduction in compliance and regulatory fines.
Automated Network Inventory Reconciliation
60% FTE reduction. 70% decrease in cessation request errors.
Purchase Order Processing Through IA Bots
80% decrease in average handling time. 90% error reduction.
HR Onboarding/ Offboarding Process (R2R)
50% FTE reduction. 90% decrease in average handling time.
Complaint Management
BOT has replaced 7 FTEs by a single BOT for this process. Turn-around time (TAT) for each ticket now reduced to 20-25 seconds.
NOC/SOC Monitoring
Intelligent bots will reduce the manual handling time of NOC’s continuous monitoring process significantly. Error reduction more than 90%.
Aggregation Of SIEM Event Logs
Information Security department received all its event notifications on one dashboard. Data aggregation together with correlations helped the Information Security department in distinguishing between real threats and assign tasks accordingly.
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Why Choose M.M.

Experience

Experience

A decade’s worth of experience in digitalization in industry specific use cases.

Expertise

Expertise

Expert team of certified BPA professionals that understand your frontend/backend processes.

Flexibilty

Flexibility

Several commercial models available and we are open to explore new ways to work better together.

Support

Support

Dedicated project management and support throughout the entire automation journey, from planning to deployment and beyond.

Proven track record

Proven Track Record

Proven track record of successful automation projects across a wide range of industries including:
Telecom | Fintech | BFSI | Food & Beverages | Oil & Gas | Power & Utility

Partnerships

Partnerships

Partnerships and 20+ certifications with top-tier Business automation platforms like:
UiPath | Automation Anywhere | Blue Prism | Nintex | Autosphere

Multiple Systems

Multiple Systems

Vast experience on top tier systems including:  Oracle | Nagios | Grafana Info Browser | NAC Portal | OneWindow  Salesforce | Jira | PMM | SAP |  Ericson Sys Logs Seibel | CCGUI |ICMS  SolarWinds | Databases ELK | Mainframe as400 Kibana |  Nokia Motive

Uncertainty over ROl

The effects of new technologies on existing systems can be difficult to predict and, thus, calculate an accurate ROI.

Our Solution

We offer end-to-end assistance in developing intelligent automation programs for telcos across several verticals with our services ranging from our Digital Delivery Center (DDC) to our managed services.

M.M.-Offerings

Assessment Service

To pre-determine ROI of RPA Implementation.

Consulting Services

Automation consulting services from our experts to optimize your processes leading to minimal bot count.

Development and Implementation

Automation development and implementation services from combining digital technologies to implementing unattended/attended bots.

Support

Automation support & managed services for continued optimization of your program.

A decade’s worth of experience in digitalization in industry specific use cases.

Expert team of certified RPA professionals that understand your frontend/backend processes.

Several commercial models available and we are open to explore new ways to work better together.

Dedicated project management and support throughout the entire RPA journey, from planning to deployment and beyond.

Proven track record of successful RPA projects across a wide range of industries including:

Telecom
Fintech
BFSI
Food & Beverages
Oil & Gas
Power & Utility

Partnerships and 20+ certifications with top-tier RPA platforms like:

UiPath
Automation Anywhere
Blue Prism
Nintex
Autosphere

Vast experience on top tier systems including: 

Oracle | Nagios | Grafana
Info Browser | NAC Portal | OneWindow 
Salesforce | Jira | PMM | SAP | 
Ericson Sys Logs Seibel | CCGUI |ICMS 
SolarWinds | Databases ELK | Mainframe as400 Kibana | 
Nokia Motive

Proven Track Record

Proven track record of successful RPA projects across a wide range of industries including:

Telecom
Fintech
BFSI
Food & Beverages
Oil & Gas
Power & Utility

Partnerships

Partnerships and 20+ certifications with top-tier RPA platforms like:

UiPath
Automation Anywhere
Blue Prism
Nintex
Autosphere

Multiple Systems

Vast experience on top tier systems including: 

Oracle | Nagios | Grafana
Info Browser | NAC Portal | OneWindow
Salesforce | Jira | PMM | SAP |
Ericson Sys Logs Seibel | CCGUI |ICMS
SolarWinds | Databases ELK | Mainframe as400 Kibana |
Nokia Motive

UiPath Professional Services

Power up your RPA projects with our UiPath Professional Services. Don’t let resource and expertise constraints hinder your delivery. Our services are designed to ensure your RPA projects succeed, no matter the scale or complexity. Say goodbye to delivery issues and unlock the full potential of UiPath with our expert assistance.

UiPath Managed Services

Enhance your RPA project maintenance with our UiPath Managed Services. We seamlessly integrate with your team, providing the additional support you need to ensure the continued success of your delivered RPA project. Consider us an extension of your team, dedicated to keeping your automation initiatives running smoothly.

Hire UiPath
Developers

Rapidly accelerate your automation journey with dedicated, UiPath-certified developers, business analysts, and solution architects. Get help implementing custom RPA solutions, augment your existing team, and maintain and scale your RPA program.

 

 

Clients

Schedule a call with us to see how we can automate processes within your organization.

After signing up, our representative will get in touch with you via email. 

221 River Street 9th Floor - #9501 Hoboken, NJ 07030
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