Robotic Process Automation

Save cost and resources with our Robotic Process Automation solutions for internal processes.

Does your business face these challenges?

Complex and Time Consuming Processes

Many processes, such as network management, order fulfilment, and provisioning, are complex and time consuming, which plays a major role in declining customer retention and loyalty.

Poor Efficiency and High Operational Costs

Repetitive tasks are time-consuming, error-prone and resource intensive, leading to increased costs and reduced efficiency.

Difficulty in Integrating RPA with Existing Systems

Organizations may find it difficult to integrate RPA with their existing systems and processes, which can make it difficult to achieve the desired business goals.

Uncertainty over ROl

The effects of new technologies on existing systems can be difficult to predict and, thus, calculate an accurate ROL.

Outdated Back-Office Procedures and Technologies

Front-office processes are becoming digitized, and back-office operations struggle to keep up, leading to issues with slow, costly & error-prone analog transactions resulting in poor-quality services and dissatisfied customers.

Talent Bogged Down with Repetitive Tasks

Often, expensive talent has to deal with repetitive busy work, which takes their valuable time away from important decision-making tasks.

Lack of Industry Expertise Among RPA Service Providers

The abundance of RPA service providers potentially leads to a selection of vendors who lack specific expertise in various industries. As a result, these providers may not be able to:

Our Solution

We offer end-to-end assistance in developing intelligent automation programs for telcos with our services ranging from our Digital Delivery Center (DDC) to our managed services.

Assessment Service

To pre-determine ROI of RPA Implementation.

Consulting Services

Automation consulting services from our experts to optimize your processes leading to minimal bot count.

Development and Implementation

Automation development and implementation services from combining digital technologies to implementing unattended/attended bots.

Support

Automation support & managed services for continued optimization of your program.

Use Cases

Complaint Management

Complaint time reduced from 2-3 days to 1-2 minutes.

Incident Management

7 FTEs saved.

SOC Monitoring

Turn-around time (TAT) for each escalation is expected to be reduced to 20-25 seconds.

New Service Launch SMS Alerts & Night Task Activity

Human Error reduced by more than 90%.

Why choose M.M.?

A decade’s worth of experience in digitalization in industry specific use cases.

Expert team of certified RPA professionals that understand your frontend/backend processes.

Flexible and affordable price point.

Dedicated project management and support throughout the entire RPA journey, from planning to deployment and beyond.

Proven Track Record

Proven track record of successful RPA projects across a wide range of industries including:

Partnerships

Partnerships and 20+ certifications with top-tier RPA platforms like:

Vast Experience

Vast experience on top tier systems including:

Digital Delivery Platform (DDC)

RPA Delivery Project Management

RPA Business Analysis

RPA Solution Architecture

RPA Development

Our Managed Services for RPA

Peruse our list of managed services to fill any gaps in your automation program

L1 Support(DSS-FO)

Monitor
Service Desk
Trouble Ticket Management
Fault Management
Fault Call Resolution

Incident Management

Preventive Management
Performance Management
Problem Management & (RCA)
System Admin
DB Admin
Cloud & Infrastructure
Management

Service Delivery Management

Incident Management
SLA Management
Report Management
Change Management(CR)
Technical Account
Management

Process and Bot Monitoring

Examining bot performance
Workflow monitoring
Monitoring RPA bot & platform
Monitoring infrastructure

Reporting

Real-Time dashboards
KPI
Monitoring RPA
infrastructure

Intelligent Automation Support

Monitoring bot KPI
Identifying and fixing issues preemptively.
Enhancing user experience

Remote Automation Support

Bot and process monitoring
Support from the deployment to production
Life cycle development
Administration

Enhancing Performance

Governance and control
Process and bot monitoring
Fine-tuning processes and enhancing performance

UiPath Managed Services

Power up your RPA projects with our UiPath Managed Services. Don’t let resource and expertise constraints hinder your delivery. Our services are designed to ensure your RPA projects succeed, no matter the scale or complexity. Say goodbye to delivery issues and unlock the full potential of UiPath with our expert assistance.

UiPath Maintenance and Support Services

Enhance your RPA project maintenance with our UiPath support services. We seamlessly integrate with your team, providing the additional support you need to ensure the continued success of your delivered RPA project. Consider us an extension of your team, dedicated to keeping your automation initiatives running smoothly.