Telecom

9 telecom sector trends to watch out for in 2025

9 telecom sector trends to watch out for in 2025 

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The telecom sector is evolving rapidly as it heads into 2025. Trends like 6G development, energy-efficient technologies, and AI-powered solutions are transforming service delivery. Operators are focusing on improving efficiency, sustainability, and customer experience. Virtual SIM technology, RCS messaging, and smart city infrastructure will also play key roles.  This article discusses the top 9 telecom sector […]

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Intelligent Automation: A Game Changer for Telecom M&A

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Mergers and acquisitions (M&A) are key drivers of growth for telecom companies (telcos), helping them acquire new technologies, expand their revenues via adjacent industries, and consolidate market power. However, these deals are susceptible to challenges related to systems integration, regulatory compliance, workforce and customer management, and cultural alignment, which can lead to delays and costly

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Automation in Telecom: Where Success lies

Automation in Telecom: Where Success Lies

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The use of telecom services is growing rapidly, fueled by new technologies like edge computing, 5G, and the AI-based Internet of Things (AIoT). For telecommunication companies, this growing demand offers substantial financial prospects, but it also brings with it some major obstacles. Network usage nearly doubles every year, and as a result, even simple functions

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Discover how having an OTT platform can set you apart as a telco, help you maximize profits, increase your customer base, and secure your place in the changing telecommunications landscape.

Exploring OTT Revenue models for Telecom

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The telecommunications sector is undergoing rapid changes as the industry grapples with constantly evolving technology, declining revenue streams, and competition from OTTs. Once at the forefront of the digital revolution, many telcos are finding that some of their services are becoming redundant in the growing wave of content platforms. In the past few years alone,

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Exploring RPA use cases in the Telecom Industry

Exploring RPA use cases in the Telecom Industry

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RPA plays a pivotal role in the digital transformation of modern enterprises, and unsurprisingly, the global RPA market is predicted to expand at a compound annual growth rate (CAGR) of 37.9% by 2032. However, while RPA has proven its potential to reduce costs, improve efficiency, minimize errors, and help drive a plethora business goals forward,

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Is VAS (Value-Added Services) in Telecom Really Dead?

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For many, it appeared as though the advent of 5G was the death knell for value-added services (VAS). Over The Top (OTT) providers and third-party vendors are cannibalizing revenue that operators previously generated from non-essential services, like ringtones, balance check, resource sharing, etc. But despite the challenges that the telecommunications industry is facing, the market

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Telecom Customer Experience Management (CXM)

An Actionable Guide to Telecom Customer Experience Management  

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The current age of hyper-globalization has brought extreme competition and connectedness, making customer experience management key to staying competitive and relevant. As an industry, telecommunications has lagged behind in delivering stellar customer experiences.  This weakness means telcos that do champion customer experience (CX) can substantially differentiate themselves from the competition, and form lasting relationships with

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