Blogs

Tapping into RPA & BPO for cost savings and revenue

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Enterprises may consider business process outsourcing (BPO) as a means of reducing costs, improving efficiency, and gaining immediate access to specialized talent. It’s not uncommon for large enterprises to outsource key back and front office functions, like customer service or finance and accounting, to realize these benefits. Interestingly, just as these benefits can be realized […]

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M.M. Embarks on a New Chapter with UiPath Partnership in North America

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M.M. is delighted to announce the expansion of our automation services into the dynamic North American market. Building upon our successful partnership with UiPath in South Asia and the Middle East, this strategic alliance marks a significant milestone in Mercurial Minds’ mission to expand our digital footprint and revolutionize business processes for companies worldwide. A

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Discover how having an OTT platform can set you apart as a telco, help you maximize profits, increase your customer base, and secure your place in the changing telecommunications landscape.

Exploring OTT Revenue models for Telecom

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The telecommunications sector is undergoing rapid changes as the industry grapples with constantly evolving technology, declining revenue streams, and competition from OTTs. Once at the forefront of the digital revolution, many telcos are finding that some of their services are becoming redundant in the growing wave of content platforms. In the past few years alone,

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Exploring RPA use cases in the Telecom Industry

Exploring RPA use cases in the Telecom Industry

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RPA plays a pivotal role in the digital transformation of modern enterprises, and unsurprisingly, the global RPA market is predicted to expand at a compound annual growth rate (CAGR) of 37.9% by 2032. However, while RPA has proven its potential to reduce costs, improve efficiency, minimize errors, and help drive a plethora business goals forward,

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How the RPA-chatbot combination transforms customer service

How the RPA-chatbot combination transforms customer service

Leave a Comment / AI, Blogs, Chatbot, RPA /

Chatbots and  Robotic Process Automation (RPA) have been some of the key technologies for any enterprise\’s digital transformation. Now that both technologies have matured, enterprises should consider an RPA chatbot combination to take their automation journey to the next level, especially in customer services, where a chatbot RPA solution could transform how customers interact with

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RPA Opportunities in Your Organization

How to Identify RPA Opportunities in Your Organization

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The global robotic process automation (RPA) market is expected to reach a value of $17.43 billion by 2028, according to a recent report by SkyQuest. RPA adoption is on a growth trajectory as businesses continue to realize its lasting benefits, including improved process efficiency, cost savings, ROI gains, and more.  For businesses that have yet

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Is VAS (Value-Added Services) in Telecom Really Dead?

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For many, it appeared as though the advent of 5G was the death knell for value-added services (VAS). Over The Top (OTT) providers and third-party vendors are cannibalizing revenue that operators previously generated from non-essential services, like ringtones, balance check, resource sharing, etc. But despite the challenges that the telecommunications industry is facing, the market

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Telecom Customer Experience Management (CXM)

An Actionable Guide to Telecom Customer Experience Management  

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The current age of hyper-globalization has brought extreme competition and connectedness, making customer experience management key to staying competitive and relevant. As an industry, telecommunications has lagged behind in delivering stellar customer experiences.  This weakness means telcos that do champion customer experience (CX) can substantially differentiate themselves from the competition, and form lasting relationships with

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