GenAI isn’t the Prophesied Job Killer. What Does This Mean for Telcos?
GenAI’s certainly the buzzword of the decade, fed by OpenAI’s rapid growth and the promise of eventual artificial general intelligence (AGI). But although use cases
Understanding agentic AI: How it works and its impact
You’ve probably come across publications and social media posts declaring agentic AI as the next frontier of artificial intelligence. These agents are said to perform
Robotic Process Automation (RPA)
Introduction: What is RPA? Employees spend hours on repetitive, manual tasks that are essential but tedious. Robotic process automation (RPA) offers a smarter solution. Using
Agentic process automation: Top startups & best practices
Introduction Agentic process automation (APA) is reshaping how industries handle repetitive and complex tasks. By deploying intelligent agents across diverse workflows, APA promises cost efficiency,
The impact of Agentic Process Automation across sectors
Introduction Agentic process automation (APA) refers to the use of intelligent systems or software agents that autonomously execute tasks, make decisions, and adapt to changing
Agentic process automation: A new era of business efficiency
Introduction Agentic process automation (APA) is the latest evolution in business automation, surpassing traditional robotic process automation (RPA) and intelligent automation (IA). While previous methods
9 telecom sector trends to watch out for in 2025
The telecom sector is evolving rapidly as it heads into 2025. Trends like 6G development, energy-efficient technologies, and AI-powered solutions are transforming service delivery. Operators are
UiPath vs Power Automate: Comparing RPA Platforms
Considering robotic process automation (RPA) for your business? UiPath and Power Automate dominate the market, together holding around 70% of the global market share. Both
UiPath vs Automation Anywhere: Comparing IA Platforms
There is significant potential for automation across various industries, including banking, healthcare, and insurance. By 2025, the Robotic Process Automation (RPA) sector is projected to
Top 5 Intelligent Automation Tools
Humans experience a range of emotions—energy, fatigue, motivation, boredom—that naturally affect their work. While people excel at problem-solving and critical thinking, they can’t work non-stop
M.M. Achieves Premium Managed Service Provider Status with Samsung Knox
Mercurial Minds (M.M.) has earned Premium Managed Service Provider (MSP) status with Samsung Knox, joining an exclusive group of partners with advanced capabilities in mobile
RPA in HR (Human Resources): Scope, Benefits, and Use Cases
Human resources (HR) are essential for organizations, managing recruitment, payroll, employee engagement, and compliance. However, HR teams spend up to 57% of their time on
Intelligent Automation: A Game Changer for Telecom M&A
Mergers and acquisitions (M&A) are key drivers of growth for telecom companies (telcos), helping them acquire new technologies, expand their revenues via adjacent industries, and
Intelligent Back-Office Automation: A Practical Guide
The back-office is where the numbers get crunched, the paperwork gets done, and the gears keep turning to ensure that everything in the organization runs
M.M. Partners with Veon’s Mobilink Bank to Drive Innovation through Intelligent Automation
Partnership M.M. is proud to announce a partnership with Mobilink Bank to deliver cutting-edge intelligent automation solutions, reflecting a shared commitment to innovation and operational excellence.
Intelligent Automation 101: A Complete Guide
As you might have gathered from the name, intelligent automation (IA) is automation with cognitive capabilities. It leverages artificial intelligence (AI) technologies to enhance automation,
Your Guide to Intelligent Automation in Customer Service
Humans can do a lot of things. Humans in customer service, for instance, can answer phones and alleviate people’s concerns, process orders, and provide product
Defining AI-Frameworks to Deliver Value-Driven Processes
AI’s role in enterprise digital transformation The power of AI lies in its ability to discern patterns within data, a capability that has enhanced how
Generative AI and RPA: Exploring the Potential
Robotic process automation (RPA) is adept at automating repetitive, rules-based tasks–such as data entry and extraction or report generation—using software bots. However, these bots are
How Customization Enhances RPA Delivery
Digitalization, Digitization and Digital Transformation were the buzzwords in tech at the start of the 21st Century. And even though these terms may mean different
Automation in Telecom: Where Success Lies
The use of telecom services is growing rapidly, fueled by new technologies like edge computing, 5G, and the AI-based Internet of Things (AIoT). For telecommunication
How to Build and Scale Your RPA CoE (Center of Excellence)
In an effort to deploy, scale, and sustain organization-wide automation, an enterprise may establish a center of excellence for robotic process automation (RPA CoE). However,
How RPA Simplifies Customer Onboarding
Whether it’s a job interview or an initial encounter, first impressions are crucial. Similarly, as the first post-sale interaction, customer onboarding sets the tone for
RPA in Customer Service: The Transformative Potential
Can RPA in customer service help businesses keep up with evolving customer expectations? Customer behavior and expectations have evolved considerably over the years, and the
Is Automation About Reducing FTEs?
Automation is the re-engineering of processes to employ a minimal amount of human intervention using machines, technology, or systems. Automation aims to reduce manual labour
RPA in the Call Center: Scope, Benefits, and Use Cases
A little over 50% of consumers abandon brands after just one bad experience, meaning the stakes to deliver exceptional customer experiences are higher than ever.
KYC Process Automation: Benefits and Scope
Know Your Client (KYC) is a vital compliance measure not only in the FinTech sector, but also in finance-adjacent industries (like telecommunications) that need to
Leveraging RPA: Contact Center Automation
Evolution has primed humans to seek connection with each other, to rely on each other, and to solve problems together. Naturally, this inclination permeates into
RPA for Accounts Payable: Use Cases and Best Practices
How your business manages its accounts payable processes (AP) can directly influence your cash flow; successful AP management means you’re not paying late fees or
How to Leverage RPA for Cybersecurity (With Use Cases)
Learn about deploying RPA for cybersecurity, mitigating risks, and practical RPA use cases to enhance enterprise security.
How to Roll Out Your RPA Training and Upskilling Program
RPA training is necessary to guide your workforce through the transformational change that follows automation. To understand why, let’s consider the history of the technological
Attended Vs. Unattended RPA: Which Should You Choose?
While we can all agree that automation is here to improve the way we work, there are different ways to achieve this goal – even
Tapping into RPA & BPO for cost savings and revenue
Enterprises may consider business process outsourcing (BPO) as a means of reducing costs, improving efficiency, and gaining immediate access to specialized talent. It’s not uncommon
M.M. Embarks on a New Chapter with UiPath Partnership in North America
M.M. is delighted to announce the expansion of our automation services into the dynamic North American market. Building upon our successful partnership with UiPath in
A Practical Guide to RPA Implementation
In the era of digitalization, Robotic Process Automation (RPA) has emerged as a transformative power, offering businesses the means to enhance efficiency and streamline operations. Yet, the journey to successful RPA adoption is not devoid of challenges.
Exploring OTT Revenue models for Telecom
The telecommunications sector is undergoing rapid changes as the industry grapples with constantly evolving technology, declining revenue streams, and competition from OTTs. Once at the
Exploring RPA use cases in the Telecom Industry
RPA plays a pivotal role in the digital transformation of modern enterprises, and unsurprisingly, the global RPA market is predicted to expand at a compound
How the RPA-chatbot combination transforms customer service
Chatbots and Robotic Process Automation (RPA) have been some of the key technologies for any enterprise\’s digital transformation. Now that both technologies have matured, enterprises
Dissecting the Major RPA Challenges
An alarming 30-50% of initial Robotic Process Automation (RPA) projects fail, according to a report by EY. Despite RPA’s potential and numerous successful cases, why
How to Identify RPA Opportunities in Your Organization
The global robotic process automation (RPA) market is expected to reach a value of $17.43 billion by 2028, according to a recent report by SkyQuest.
M.M. to showcase innovative intelligent automation and 5G solutions at MWC Barcelona 2023
M.M. will be participating at the Mobile World Congress (MWC) in Barcelona, taking place from February 27th to March 2nd, 2023. This year\’s theme- ‘Velocity’, aligns perfectly
Is VAS (Value-Added Services) in Telecom Really Dead?
For many, it appeared as though the advent of 5G was the death knell for value-added services (VAS). Over The Top (OTT) providers and third-party
Mercurial Minds Partners with Nintex to Enhance Digital Transformation Solutions
Mercurial Minds (M.M.) is excited to announce a strategic partnership with Nintex, a market leader in end-to-end process intelligence and workflow automation. This partnership will
An Actionable Guide to Telecom Customer Experience Management
The current age of hyper-globalization has brought extreme competition and connectedness, making customer experience management key to staying competitive and relevant. As an industry, telecommunications
M.M. completes its participation in another successful MWC.
Las Vagas Convention Centre was a hub of interaction from 28th to 30th September. As thousands of visitors made it to this year\’s event, M.M.
M.M. at MWC 2022 Las Vagas- “North America’s Most Influential Connectivity Event”
M.M. is pleased to announce its participation at Mobile World Congress (MWC) 2022, Las Vagas. The event will be held on September 28 – 30,
M.M. strengthens partnership with Telenor by providing Samsung Knox services.
In an effort to support Telenor’s digitization, particularly in the Asian region, M.M. is proud to announce a joint venture that falls in line with Telenor’s
What is Manual Software Quality Assurance and Why Is It Important for Digitalization?
In 2020, poor software quality cost organizations in the USA $2.8 trillion. Hence, quality assurance must not be an afterthought, but an integral part of
How to Make Chatbot Implementation a Success
What are the challenges of implementing chatbots for enterprise? Conversational AI chatbots handle larger volumes and more complex queries. This is due to the nature
Enterprise Chatbots are Essential for Improved Customer Service Experience
Chatbots are part of a larger digital transformation initiative that is ushering in a new era of superior customer experience. Today’s consumers demand greater personalization,
Getting Your Digitalization Going- 7 Insights
Making sure your relationships are ready to take on a change is as important as the change you seek. In 2005, Professor Robert Kaplan and
M.M. Will be Participating in Mobile World Congress (MWC) 2022
Presenting our award-winning RPA platform- Autosphere, M.M. will once again participate in the most important global event for the mobile and communication industry, the #MWC22.
M.M. at LEAP 2022
M.M. participated in this year’s LEAP Riyad from 1st to 3rd February. M.M. used the opportunity to showcase Robotic Process Automation (RPA), Chatbots and other
7 Benefits of Digital Transformation for Employees
Digital transformation helps employees collaborate more effectively, serve customers better, and deliver more value to organizations.
Five Best Practices for Digital Transformation Projects
Digital transformation is essential for companies in order for them to compete in the future marketplace. Long established companies need digital transformation technologies to experience exponential growth.
Regional First – HBL Facebook Chatbot
As part of its digital journey, Habib Bank Limited (HBL) has successfully launched the first Facebook Natural Language Understanding (NLU) chatbot with regional language capabilities. CEO
Chat Bot – Top Trends 2022
Intelligent chatbots are widely being adopted across all types of companies. Since their birth, with innovative but simple use, chatbots have evolved. You can rely on these chatbots now more than ever.
In the years ahead, we can confidently say that chatbots will become a permanent feature for all kinds of companies.
Autosphere grabs another Gold Award!
M.M. is honored to announce that its flagship Robotic Process Automation product “Autosphere” won a Gold Award in “ICT Services” under Business Services at the
What are the Top 5 Digital Trends for 2022?
Acceleration for change has led to innovations. Comfort in technology is growing for non-technical companies and tech giants are making bigger leaps. With these in mind, we want to present the top digital trends for 2022.
Will Marketers Use AI to Engage with Each Customer?
“The use of artificial intelligence in business operations and practices has become a necessary rite of passage into the 21st century. 47% of digitally mature
The “Experience Economy” is already here: Are we ready yet?
Today’s consumers are evolving. We are living in the midst of the, “Experience Economy”. Consumers look for experience as well as product. Imagine a customer walking into a coffee shop to get a cup
Autosphere: Now Available On Microsoft Azure
M.M. is proud to announce that our flagship RPA product Autosphere is now on the Microsoft commercial marketplace: Microsoft Azure. M.M. is aiming to launch
M.M. bags two gold awards at P@SHA 17th Annual Awards 2021
M.M. is proud to announce that Autosphere, our Robotic Process Automation (RPA) platform, won two of the most prestigious P@SHA ICT Awards. These awards bestow
M.M. takes off for Los Angeles, USA for #MWCLA21
After participating in MWC Barcelona 2021, which was a huge success, we are excited to announce that M.M. will be participating in MWC Los Angeles
M.M. CEO begins a new journey after building a multi-million dollar company.
Taimur Khalid led M.M. since its inception. He co-founded the company in 2013, which now operates globally, with offices in the US, UK, UAE, and
How Digitalisation Amplifies Business Growth
“The impact is transformative over a period of time- if done correctly” Saad Khalid (CIO, M.M) Organisations seek to grow. The formula for growth is
Embarking on Robotic Process Automation (RPA)
The COVID pandemic has accelerated the digital transformation and automation drive. Having interacted with clients across Pakistan, the wider MEA region and Europe, the starting
Common Doubts – Digital Transformation
“The biggest part of our digital transformation is changing the way we think.” — Simeon Preston, Bupa. Digitalisation is no longer an option for business. It’s
Autosphere’s Intelligent Document Processing (IDP) Service – AutoIDP
Most Robotic Process Automation (RPA) platforms are designed to automate the processes with structured data as input, derived from a structured source like a spreadsheet
Digital Transformation is the Only Option for Businesses today.
It would not be an understatement to say Covid-19 has changed the world that we are living in today. While the crisis is still going
Salesforce joins hands with M.M.
We take pride in announcing that M.M. and Salesforces have signed a consulting partnership agreement. The purpose is to provide Salesforce services to our clients
#MWC 21
A Vision for Digital Enablement Transforming the Global Telecom Industry Through AutomationFrom the beginning, M.M. is focused on developing solutions for telecom operators. Since its
Accelerate your Robotic Process Automation Journey with Autosphere
Robotic process automation is designed and implemented to replace repetitive and boring clerical task performed by humans, with a virtual workforce. RPA aims to takeover
Staffing Redefined
Human resource act as a catalyst for any business and no company can scale without their workforce. Diverse workforce in any facility can raise the
HR chatbot from M.M. set to take quality of life at HBL to new levels
At M.M. we have been providing world-class organizations with cutting-edge technology since 2013. This time, we joined hands with HBL, the largest domestic, corporate and
Uber – working to improve rider and driver safety
Rider and driver safety has always been of paramount importance at Uber. Uber has been searching for ways to improve ride safety and identified video
MWC- Insights for 2021 from Taimur Khalid CEO of Mercurial Minds
The Mobile World Congress (MWC) 2021 took place on Monday June 28 to Thursday, July 1 in Barcelona. Hailed as the world\’s biggest mobile event of