Digitalization

The fear of #GenAI wiping out jobs is giving way to something more grounded: practical innovation.

GenAI isn’t the Prophesied Job Killer. What Does This Mean for Telcos?

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GenAI’s certainly the buzzword of the decade, fed by OpenAI’s rapid growth and the promise of eventual artificial general intelligence (AGI). But although use cases for improving personal productivity have emerged, enterprise applications remain elusive.  Salesforce’s Super Bowl 59 ad is perhaps the most apt example of this gap; the ad showed genAI assisting Hollywood […]

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Understanding agentic AI: How it works and its impact 

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You’ve probably come across publications and social media posts declaring agentic AI as the next frontier of artificial intelligence. These agents are said to perform tasks that require decision-making and collaborate with each other. For example, one agent might tackle research work while another takes the insights and actions them.  Now, how much of this

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Is Automation About Reducing FTEs?

Is Automation About Reducing FTEs?

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Automation is the re-engineering of processes to employ a minimal amount of human intervention using machines, technology, or systems. Automation aims to reduce manual labour and error-prone processes while increasing productivity, efficiency, and accuracy. Automation has proven to be essential in many industries, including information technology, manufacturing, transportation, healthcare, and finance. It entails streamlining repetitive

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Exploring RPA use cases in the Telecom Industry

Exploring RPA use cases in the Telecom Industry

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RPA plays a pivotal role in the digital transformation of modern enterprises, and unsurprisingly, the global RPA market is predicted to expand at a compound annual growth rate (CAGR) of 37.9% by 2032. However, while RPA has proven its potential to reduce costs, improve efficiency, minimize errors, and help drive a plethora business goals forward,

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What is Manual Software Quality Assurance and Why Is It Important for Digitalization?

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In 2020, poor software quality cost organizations in the USA $2.8 trillion. Hence, quality assurance must not be an afterthought, but an integral part of the development of software.  As organizations move towards greater digitalization, it can often seem like a huge task that may not get all the desired results. Focusing on features and

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Common Doubts – Digital Transformation

Leave a Comment / Digital Transformation, What is Digitalisation /

“The biggest part of our digital transformation is changing the way we think.” — Simeon Preston, Bupa. Digitalisation is no longer an option for business. It’s a necessity. COVID-19 has accelerated the thought processes of all companies regarding the way they operate.   Seeing some companies wrap up business and others flourish with the challenges of the

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Digital Transformation is the Only Option for Businesses today.

Leave a Comment / Digital Transformation, What is Digitalisation /

It would not be an understatement to say Covid-19 has changed the world that we are living in today. While the crisis is still going on as the world faces the fourth wave and new variants, we are seeing the future unfold. Two developments have happened that are in themselves unprecedented. One is the continuation of organizations to shift to work from homes for their employees as a permanent set-up.

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