Digital transformation

How to Roll Out Your RPA Training and Upskilling Program

RPA training is necessary to guide your workforce through the transformational change that follows automation. To understand why, let’s consider the history of the technological impact on work.  It is virtually impossible to recall a time when we learned of a friend’s wedding through a public declaration by a ‘town crier,’ or had to wait

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RPA Opportunities in Your Organization

How to Identify RPA Opportunities in Your Organization

The global robotic process automation (RPA) market is expected to reach a value of $17.43 billion by 2028, according to a recent report by SkyQuest. RPA adoption is on a growth trajectory as businesses continue to realize its lasting benefits, including improved process efficiency, cost savings, ROI gains, and more.  For businesses that have yet

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What is Manual Software Quality Assurance and Why Is It Important for Digitalization?

In 2020, poor software quality cost organizations in the USA $2.8 trillion. Hence, quality assurance must not be an afterthought, but an integral part of the development of software.  As organizations move towards greater digitalization, it can often seem like a huge task that may not get all the desired results. Focusing on features and

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Enterprise Chatbots are Essential for Improved Customer Service Experience

Enterprise Chatbots are Essential for Improved Customer Service Experience

Chatbots are part of a larger digital transformation initiative that is ushering in a new era of superior customer experience. Today’s consumers demand greater personalization, better experiences, and more self-service options. Chatbots help businesses meet these needs. However, the rapid evolution of chatbot technology distracted many from the tool’s purpose; businesses became focused on the

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Digital Transformation is the Only Option for Businesses today.

It would not be an understatement to say Covid-19 has changed the world that we are living in today. While the crisis is still going on as the world faces the fourth wave and new variants, we are seeing the future unfold. Two developments have happened that are in themselves unprecedented. One is the continuation of organizations to shift to work from homes for their employees as a permanent set-up.

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