Use Case

Streamlining Know Your Customer Compliance

for Enhanced Customer Care in Telecom

Unlock unparalleled efficiency in your telecom operations by revolutionizing KYC compliance. Our transformative solution leverages cutting-edge automation bots to streamline the complex KYC process, slashing processing times by 80% and reducing errors by a staggering 90%. Elevate your agent productivity and ensure an enriched user experience while mitigating fraud risks.

Overview

Revolutionizing KYC compliance in the telecom industry, automation bots efficiently tackle complexities inherent in the manual process. With an 80% reduction in processing time and a remarkable 90% decrease in errors, this transformative solution enhances overall efficiency. Detailed validation procedures ensure data accuracy, while daily tracking updates and automated reports contribute to streamlined operations. The result is a significant boost in agent productivity, marking a pivotal shift in KYC compliance management.

Key Benefits

Details

Problem

Manual handling of KYC compliance has emerged as a significant bottleneck. With vast amounts of customer data, high-frequency transactions, and interactions across diverse systems, the traditional approach results in an intricate and time-consuming process.

This complexity is further exacerbated by the multitude of steps involved, resulting in discrepancies where data is incomplete, inaccurate or non-compliant. The traditional process increases the risk of errors, impacting data accuracy and hindering the industry's ability to streamline operations seamlessly.

Solution

Intelligent automation harnesses the power of bots, introducing a paradigm shift in KYC compliance. The laborious tasks of checking, processing and compiling information as well as dealing with missing or inaccurate data is handled by bots.

Validation, data output, transferring processed data to KYC files, recording daily updates for a comprehensive report, and dispatching relevant files to agents via email are managed with ease.

The result brings efficiency and accuracy to the KYC compliance workflow leading to overall operational excellence.

How Intelligent Automation Streamlines Processes

1

Automated Data Checks

Automation bots perform daily checks on email or cloud databases at specified times to extract necessary data.

2

Excel File Generation and Validation

Bots create a formatted Excel file, addressing missing data and discrepancies, initiating comprehensive customer information validation.

3

Address Validation and Adjustment

Address-related information undergoes detailed validation for data accuracy, and missing entries are identified and adjusted during validation.

4

KYC File Integration and Tracking

Processed data is copied to KYC files, and daily tracking updates are recorded in the database for an automated report.

5

Efficient File Dispatch

Relevant files are dispatched to concerned agents via email, streamlining the entire KYC process.

6

Service Request (SR) Automation

Specific email subjects trigger SR processes, where bots download SR spreadsheets, perform administrative tasks in CRM, and update values, logging SR numbers.

7

Automation Report and Agent Communication

Daily tracking updates contribute to the automation report, and spreadsheet files are sent to agents via email.

Resources

Previous slide
Next slide

Want to learn more about this use case?

Book a free consultation.

Scroll to Top