RPA

How to Build and Scale Your RPA CoE (Center of Excellence)

How to Build and Scale Your RPA CoE (Center of Excellence)

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In an effort to deploy, scale, and sustain organization-wide automation, an enterprise may establish a center of excellence for robotic process automation (RPA CoE). However, for the CoE to succeed in its operational goals, a clearly defined strategy is necessary; one that addresses potential challenges, encourages innovation, and empowers process owners to view processes from […]

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RPA in Customer Service: The Transformative Potential

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Can RPA in customer service help businesses keep up with evolving customer expectations? Customer behavior and expectations have evolved considerably over the years, and the customer of today expects quick, frictionless, and personalized service. Consumers are less forgiving of poor experiences, and they’ve got multiple alternatives available to them if one brand lets them down.

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RPA in the Call Center: Scope, Benefits, and Use Cases

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A little over 50% of consumers abandon brands after just one bad experience, meaning the stakes to deliver exceptional customer experiences are higher than ever. Naturally, customer service plays a key role in keeping your customers happy and building lasting relationships with them. In fact, excellent customer service can convince almost 80% of customers to

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KYC Process Automation: Benefits and Scope

KYC Process Automation: Benefits and Scope

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Know Your Client (KYC) is a vital compliance measure not only in the FinTech sector, but also in finance-adjacent industries (like telecommunications) that need to authenticate client identities and gain insight into their financial risk profiles.  The KYC process reduces uncertainties in financial dealings and fulfills a legal prerequisite – financial institutions are required to implement KYC

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Learn how to reduce costs, save time, and improve process efficiency by implementing RPA for accounts payable.

RPA for Accounts Payable: Use Cases and Best Practices

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How your business manages its accounts payable processes (AP) can directly influence your cash flow; successful AP management means you’re not paying late fees or duplicate invoices, you’re not suffering from unreliable data, and you’re maintaining positive relationships with your suppliers. But an inefficient, poorly managed AP process? That’ll harm your cash flow and –

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How to Roll Out Your RPA Training and Upskilling Program

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RPA training is necessary to guide your workforce through the transformational change that follows automation. To understand why, let’s consider the history of the technological impact on work.  It is virtually impossible to recall a time when we learned of a friend’s wedding through a public declaration by a ‘town crier,’ or had to wait

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Attended Vs. Unattended RPA: Which Should You Choose?

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While we can all agree that automation is here to improve the way we work, there are different ways to achieve this goal – even on a technical level. As enterprises continue to invest in RPA, they’re distinguishing between attended vs. unattended RPA – the former benefits employees by complementing their workflows, while the latter

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