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M.M. Partners with Veon’s Mobilink Bank to Drive Innovation through Intelligent Automation 

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Partnership M.M. is proud to announce a partnership with Mobilink Bank to deliver cutting-edge intelligent automation solutions, reflecting a shared commitment to innovation and operational excellence.  Purpose and Vision This collaboration is designed to deploy M.M.’s solutions to significantly elevate Mobilink Bank ‘s operational efficiencies and customer experiences, positioning the bank as a leader in the […]

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Your Guide to Intelligent Automation in Customer Service

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Humans can do a lot of things.  Humans in customer service, for instance, can answer phones and alleviate people’s concerns, process orders, and provide product information.  While humans can do all that and more, should they? Given the increasingly competitive business environment and large volume of work, would it not be smarter to find a

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Automation in Telecom: Where Success lies

Automation in Telecom: Where Success Lies

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The use of telecom services is growing rapidly, fueled by new technologies like edge computing, 5G, and the AI-based Internet of Things (AIoT). For telecommunication companies, this growing demand offers substantial financial prospects, but it also brings with it some major obstacles. Network usage nearly doubles every year, and as a result, even simple functions

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Is Automation About Reducing FTEs?

Is Automation About Reducing FTEs?

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Automation is the re-engineering of processes to employ a minimal amount of human intervention using machines, technology, or systems. Automation aims to reduce manual labour and error-prone processes while increasing productivity, efficiency, and accuracy. Automation has proven to be essential in many industries, including information technology, manufacturing, transportation, healthcare, and finance. It entails streamlining repetitive

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KYC Process Automation: Benefits and Scope

KYC Process Automation: Benefits and Scope

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Know Your Client (KYC) is a vital compliance measure not only in the FinTech sector, but also in finance-adjacent industries (like telecommunications) that need to authenticate client identities and gain insight into their financial risk profiles.  The KYC process reduces uncertainties in financial dealings and fulfills a legal prerequisite – financial institutions are required to implement KYC

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How to Roll Out Your RPA Training and Upskilling Program

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RPA training is necessary to guide your workforce through the transformational change that follows automation. To understand why, let’s consider the history of the technological impact on work.  It is virtually impossible to recall a time when we learned of a friend’s wedding through a public declaration by a ‘town crier,’ or had to wait

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Attended Vs. Unattended RPA: Which Should You Choose?

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While we can all agree that automation is here to improve the way we work, there are different ways to achieve this goal – even on a technical level. As enterprises continue to invest in RPA, they’re distinguishing between attended vs. unattended RPA – the former benefits employees by complementing their workflows, while the latter

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