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The fear of #GenAI wiping out jobs is giving way to something more grounded: practical innovation.

GenAI isn’t the Prophesied Job Killer. What Does This Mean for Telcos?

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GenAI’s certainly the buzzword of the decade, fed by OpenAI’s rapid growth and the promise of eventual artificial general intelligence (AGI). But although use cases for improving personal productivity have emerged, enterprise applications remain elusive.  Salesforce’s Super Bowl 59 ad is perhaps the most apt example of this gap; the ad showed genAI assisting Hollywood […]

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Agentic process automation: Top startups & best practices 

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Introduction  Agentic process automation (APA) is reshaping how industries handle repetitive and complex tasks. By deploying intelligent agents across diverse workflows, APA promises cost efficiency, improved productivity, and better decision-making. Here’s a look at four high-potential vendors driving innovation in this space and best practices to ensure successful adoption.  4 promising vendors in the agentic

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The impact of Agentic Process Automation across sectors 

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Introduction  Agentic process automation (APA) refers to the use of intelligent systems or software agents that autonomously execute tasks, make decisions, and adapt to changing conditions within business processes. It combines automation with a degree of autonomy, allowing the system to operate with minimal human intervention. This technology is transforming multiple industries by driving operational

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Agentic process automation: A new era of business efficiency 

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Introduction  Agentic process automation (APA) is the latest evolution in business automation, surpassing traditional robotic process automation (RPA) and intelligent automation (IA). While previous methods focused on task automation, APA features autonomous AI agents that can make decisions, learn from experiences, and adapt in real time.  This article will cover how APA differs from earlier

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9 telecom sector trends to watch out for in 2025

9 telecom sector trends to watch out for in 2025 

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The telecom sector is evolving rapidly as it heads into 2025. Trends like 6G development, energy-efficient technologies, and AI-powered solutions are transforming service delivery. Operators are focusing on improving efficiency, sustainability, and customer experience. Virtual SIM technology, RCS messaging, and smart city infrastructure will also play key roles.  This article discusses the top 9 telecom sector

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UiPath vs Power Automate: Comparing RPA Platforms 

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Considering robotic process automation (RPA) for your business? UiPath and Power Automate dominate the market, together holding around 70% of the global market share. Both platforms aim to boost productivity, reduce manual labor, and streamline workflows by automating monotonous tasks. While they share similar goals, each has unique features and strengths that cater to different

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Top 5 Intelligent Automation Tools 

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Humans experience a range of emotions—energy, fatigue, motivation, boredom—that naturally affect their work. While people excel at problem-solving and critical thinking, they can’t work non-stop or completely avoid mistakes.    This is where intelligent automation comes in. Like a tireless assistant, it doesn’t get exhausted, bored, or make errors, and it continuously improves. From processing invoices

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RPA in HR (Human Resources): Scope, Benefits, and Use Cases 

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Human resources (HR) are essential for organizations, managing recruitment, payroll, employee engagement, and compliance. However, HR teams spend up to 57% of their time on repetitive administrative tasks like data entry and scheduling. This overload prevents them from focusing on higher-value initiatives that enhance employee satisfaction and drive business growth. Consequently, errors and inefficiencies can

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Intelligent Automation: A Game Changer for Telecom M&A

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Mergers and acquisitions (M&A) are key drivers of growth for telecom companies (telcos), helping them acquire new technologies, expand their revenues via adjacent industries, and consolidate market power. However, these deals are susceptible to challenges related to systems integration, regulatory compliance, workforce and customer management, and cultural alignment, which can lead to delays and costly

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Intelligent Back-Office Automation: A Practical Guide

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The back-office is where the numbers get crunched, the paperwork gets done, and the gears keep turning to ensure that everything in the organization runs smoothly. It plays an instrumental role in ensuring that all the nitty-gritty work is taken care of and the business continues to operate as normal. While back-office functions are essential

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