As you might have gathered from the name, intelligent automation (IA) is automation with cognitive capabilities. It leverages artificial intelligence (AI) technologies to enhance automation, which means IA platforms also develop in tandem with advancements in AI. In fact, the intelligent process automation industry is expected to be worth nearly $51.4 billion by 2032. If you’re […]
Intelligent Automation 101: A Complete Guide Read More »
Humans can do a lot of things. Humans in customer service, for instance, can answer phones and alleviate people’s concerns, process orders, and provide product information. While humans can do all that and more, should they? Given the increasingly competitive business environment and large volume of work, would it not be smarter to find a
Your Guide to Intelligent Automation in Customer Service Read More »
AI’s role in enterprise digital transformation The power of AI lies in its ability to discern patterns within data, a capability that has enhanced how businesses perceive and tackle challenges. However, the true strength of AI emerges when these data patterns are translated into frameworks that redefine organizational processes. In this way, all business problems
Defining AI-Frameworks to Deliver Value-Driven Processes Read More »
Robotic process automation (RPA) is adept at automating repetitive, rules-based tasks–such as data entry and extraction or report generation—using software bots. However, these bots are typically restricted to rules-based workflows and struggle to adapt to changes, or function in processes that require decision-making. Generative AI crucially bridges this gap by providing software bots with the
Generative AI and RPA: Exploring the Potential Read More »
Automation is the re-engineering of processes to employ a minimal amount of human intervention using machines, technology, or systems. Automation aims to reduce manual labour and error-prone processes while increasing productivity, efficiency, and accuracy. Automation has proven to be essential in many industries, including information technology, manufacturing, transportation, healthcare, and finance. It entails streamlining repetitive
Is Automation About Reducing FTEs? Read More »
Evolution has primed humans to seek connection with each other, to rely on each other, and to solve problems together. Naturally, this inclination permeates into customer behavior, with 36% of customers preferring to wait to interact with a human agent even when automated solutions are available. While this preference for live support underscores the value
Leveraging RPA: Contact Center Automation Read More »
How your business manages its accounts payable processes (AP) can directly influence your cash flow; successful AP management means you’re not paying late fees or duplicate invoices, you’re not suffering from unreliable data, and you’re maintaining positive relationships with your suppliers. But an inefficient, poorly managed AP process? That’ll harm your cash flow and –
RPA for Accounts Payable: Use Cases and Best Practices Read More »
Chatbots and Robotic Process Automation (RPA) have been some of the key technologies for any enterprise\’s digital transformation. Now that both technologies have matured, enterprises should consider an RPA chatbot combination to take their automation journey to the next level, especially in customer services, where a chatbot RPA solution could transform how customers interact with
How the RPA-chatbot combination transforms customer service Read More »
“The use of artificial intelligence in business operations and practices has become a necessary rite of passage into the 21st century. 47% of digitally mature organizations (those with advanced digital practices) already have a defined AI strategy, and 84% of business executives agree that the incorporation of AI allows their company to sustain a competitive
Will Marketers Use AI to Engage with Each Customer? Read More »