Author name: Umair Maqsood

Director and Head of Digital Delivery Centre at M.M. With over 20 years of professional experience, including software and telecom industries. Has in-depth insight into the life cycle of tailor-made to off the shelf software solutions.

The impact of Agentic Process Automation across sectors 

Leave a Comment / AI, Blogs, Digital Transformation, RPA /

Introduction  Agentic process automation (APA) refers to the use of intelligent systems or software agents that autonomously execute tasks, make decisions, and adapt to changing conditions within business processes. It combines automation with a degree of autonomy, allowing the system to operate with minimal human intervention. This technology is transforming multiple industries by driving operational […]

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Intelligent Automation 101: A Complete Guide

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As you might have gathered from the name, intelligent automation (IA) is automation with cognitive capabilities. It leverages artificial intelligence (AI) technologies to enhance automation, which means IA platforms also develop in tandem with advancements in AI. In fact, the intelligent process automation industry is expected to be worth nearly $51.4 billion by 2032. If you’re

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RPA in the Call Center: Scope, Benefits, and Use Cases

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A little over 50% of consumers abandon brands after just one bad experience, meaning the stakes to deliver exceptional customer experiences are higher than ever. Naturally, customer service plays a key role in keeping your customers happy and building lasting relationships with them. In fact, excellent customer service can convince almost 80% of customers to

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Attended Vs. Unattended RPA: Which Should You Choose?

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While we can all agree that automation is here to improve the way we work, there are different ways to achieve this goal – even on a technical level. As enterprises continue to invest in RPA, they’re distinguishing between attended vs. unattended RPA – the former benefits employees by complementing their workflows, while the latter

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