Author name: Shahzad Malik

As Principal Software Engineer, Shahzad is an AI expert specializing in leveraging cutting-edge technologies and fine-tuning models to craft intelligent and responsive AI solutions. He excels in transforming innovative ideas into practical, high-quality outcomes, having worked across industries including telecom, healthcare and fintech gaining valuable insights into technological innovation and business strategy.

Agentic process automation: A new era of business efficiency 

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Introduction  Agentic process automation (APA) is the latest evolution in business automation, surpassing traditional robotic process automation (RPA) and intelligent automation (IA). While previous methods focused on task automation, APA features autonomous AI agents that can make decisions, learn from experiences, and adapt in real time.  This article will cover how APA differs from earlier […]

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Generative AI and RPA: Exploring the Potential

Generative AI and RPA: Exploring the Potential

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Robotic process automation (RPA) is adept at automating repetitive, rules-based tasks–such as data entry and extraction or report generation—using software bots. However, these bots are typically restricted to rules-based workflows and struggle to adapt to changes, or function in processes that require decision-making. Generative AI crucially bridges this gap by providing software bots with the

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How the RPA-chatbot combination transforms customer service

How the RPA-chatbot combination transforms customer service

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Chatbots and  Robotic Process Automation (RPA) have been some of the key technologies for any enterprise\’s digital transformation. Now that both technologies have matured, enterprises should consider an RPA chatbot combination to take their automation journey to the next level, especially in customer services, where a chatbot RPA solution could transform how customers interact with

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