Author name: Feyaz Khan

Feyaz Khan is the Chief Operating Officer at M.M., overseeing Operations and Service Delivery. In a career spanning 25 years, Feyaz has managed Operations & Service Delivery for companies like Telefonica O2 (UK), Vodafone Group (UK), Capgemini (UK), Huawei (Europe), and Ooredoo Group (Middle East). Feyaz is an avid traveller and has a strong interest in the adoption of emerging technologies.

Agentic process automation: Top startups & best practices 

Introduction  Agentic process automation (APA) is reshaping how industries handle repetitive and complex tasks. By deploying intelligent agents across diverse workflows, APA promises cost efficiency, improved productivity, and better decision-making. Here’s a look at four high-potential vendors driving innovation in this space and best practices to ensure successful adoption.  4 promising vendors in the agentic […]

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Automation in Telecom: Where Success lies

Automation in Telecom: Where Success Lies

The use of telecom services is growing rapidly, fueled by new technologies like edge computing, 5G, and the AI-based Internet of Things (AIoT). For telecommunication companies, this growing demand offers substantial financial prospects, but it also brings with it some major obstacles. Network usage nearly doubles every year, and as a result, even simple functions

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