Regional First – HBL Facebook Chatbot
As part of its digital journey, Habib Bank Limited (HBL) has successfully launched the first Facebook Natural Language Understanding (NLU) chatbot with regional language capabilities. CEO of HBL, Muhammad Aurengzeb in an interview in 2020 stated that “an essential part of banks plans to transform digitally has to be based on heightened customer expectations“ He further stated that banks need to […]
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