How the RPA-chatbot combination transforms customer service

How the RPA-chatbot combination transforms customer service

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Chatbots and  Robotic Process Automation (RPA) have been some of the key technologies for any enterprise\’s digital transformation. Now that both technologies have matured, enterprises should consider an RPA chatbot combination to take their automation journey to the next level, especially in customer services, where a chatbot RPA solution could transform how customers interact with …

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RPA Opportunities in Your Organization

How to Identify RPA Opportunities in Your Organization

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The global robotic process automation (RPA) market is expected to reach a value of $17.43 billion by 2028, according to a recent report by SkyQuest. RPA adoption is on a growth trajectory as businesses continue to realize its lasting benefits, including improved process efficiency, cost savings, ROI gains, and more.  For businesses that have yet …

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M.M. to showcase innovative intelligent automation and 5G solutions at MWC Barcelona 2023

M.M. to showcase innovative intelligent automation and 5G solutions at MWC Barcelona 2023 

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M.M. will be participating at the Mobile World Congress (MWC) in Barcelona, taking place from February 27th to March 2nd, 2023.   This year\’s theme- ‘Velocity’, aligns perfectly with our offerings in intelligent automation and 5G service solutions as well as other cutting-edge technologies.   Our 5G solution addresses the challenges faced by telcos in delivering services to their …

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Is VAS (Value-Added Services) in Telecom Really Dead?

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For many, it appeared as though the advent of 5G was the death knell for value-added services (VAS). Over The Top (OTT) providers and third-party vendors are cannibalizing revenue that operators previously generated from non-essential services, like ringtones, balance check, resource sharing, etc. But despite the challenges that the telecommunications industry is facing, the market …

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Mercurial Minds Partners with Nintex to Enhance Digital Transformation Solutions

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Mercurial Minds (M.M.) is excited to announce a strategic partnership with Nintex, a market leader in end-to-end process intelligence and workflow automation. This partnership will support M.M.\’s clients in their digital transformation journeys, providing them with the tools and expertise they need to drive significant improvements in their internal processes and workflow automation to achieve greater efficiency and …

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Telecom Customer Experience Management (CXM)

An Actionable Guide to Telecom Customer Experience Management  

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The current age of hyper-globalization has brought extreme competition and connectedness, making customer experience management key to staying competitive and relevant. As an industry, telecommunications has lagged behind in delivering stellar customer experiences.  This weakness means telcos that do champion customer experience (CX) can substantially differentiate themselves from the competition, and form lasting relationships with …

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M.M. completes its participation in another successful MWC.

M.M. completes its participation in another successful MWC.

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Las Vagas Convention Centre was a hub of interaction from 28th to 30th September. As thousands of visitors made it to this year\’s event, M.M. along with other participants had an eventful time at MWC 2022.    M.M. has made significant steps towards its vision of digital enablement in the telecoms sector and was eager to …

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M.M. at MWC 2022 Las Vagas- “North America’s Most Influential Connectivity Event”

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M.M. is pleased to announce its participation at Mobile World Congress (MWC) 2022, Las Vagas. The event will be held on September 28 – 30, 2022 at the Las Vegas Convention Center. Hailed as “North America’s Most Influential Connectivity Event”, M.M. looks forward to welcoming participants at Booth # W1.809.   As part of this …

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M.M. strengthens partnership with Telenor by providing Samsung Knox services. 

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In an effort to support Telenor’s digitization, particularly in the Asian region, M.M. is proud to announce a joint venture that falls in line with Telenor’s vision for tomorrow’s hyper digitalized world. On 24th August 2022, M.M. signed an MoU with Telenor’s B2B wing in one of Asia’s largest economic hubs, Karachi, to provide the Telco …

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